Exchanges and Returns

Oorion Marketing Solutions is committed to ensuring your satisfaction with any product you have ordered from us.

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if the product delivered is different from what you had expected, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.

You may return products to us in the following ways:

• You may call Oorion Marketing Solutions on 9821988736 and request a return or exchange. We will arrange for the product to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the product at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
• Any returns/exchanges at Oorion marketing Solutions or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.
• Before accepting delivery of any product, please ensure that the packaging has not been damaged or tampered with. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call on 9821988736 or e-mail us at patharevaibhav@oorionms.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
• While we shall make our best efforts to ensure that you are fully satisfied with any product you order from Oorion Marketing Solutions , for hygiene and other reasons we shall be unable to accept returns or exchanges of watches, mobile phones and any made to order or altered product.
• In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.